General
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| Do you offer volume discounts for your products? |
| Yes, if you plan on purchasing at least five units. |
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| Why should I purchase a PS3IR-X1? |
| Unlike other similar products, the PS3IR-X1 is made from the same shiny plastic as the PS3. When installed, it blends with the PS3 and becomes virtually invisible. It doesn't stick out of the PS3 like some alien appendage. |
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| Why should I purchase a PS3IR-1000? |
| The PS3IR-1000 is the premium solution for controlling your PS3 with your universal remote. It offers all of the features of the BD Remote, plus Discrete On and Off macros programmed inside the PS3IR-1000 and not inside your universal remote. There is no need to stand there holding the remote while the macro executes. The PS3IR-1000 is a wireless device and doesn't need to be connected with the PS3 in any way. However, if you plan on using the power-sensing feature, it needs to be connected to one of the USB ports of your PS3. |
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| Where are your products manufactured? |
| All of our products are manufactured right here in Texas. The PCBs are assembled by a local Austin company, and the labels and installation instructions are manufactured by companies in these United States. Programming, final assembly and testing are done at Schmartz headquarters in Round Rock. |
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| Just how good are Big Cheese and Pinky at golf? |
| Sorry, that's a closely guarded company secret. |
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PS3IR-X1
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| How do I install my PS3IR-X1? |
| Start by clicking this link: http://www.austind esignlabs.com/PS3IRX1/PS3IRX1Install.pdf |
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| Where are the infrared codes for the PS3IR-X1? |
| http://www.austinde signlabs.com/PS3IRX1/PS3IRX1pronto.zip |
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| Can the PS3IR-X1 power off the PS3? |
| Yes, but only through the PS3 menu. |
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| Can I use my universal remote and the PS3IR-X1 for playing games? |
| Yes, but keep in mind that the PS3IR-X1 offers just the commands available on the PS3 controller, with the exception of the PS key. It does not offer analog joystick support. |
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PS3IR-1000
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| How do I install my PS3IR-1000? |
| Start by clicking this link: http://www.austindesignlabs.com/PS3IR-1000/PS3IR-1000Install.pdf |
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| Where are the infrared codes for the PS3IR-1000? |
| http://www.austindesignlabs.com/PS3IR-1000/PS3IR-1000pronto.zip |
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| Can I use my universal remote and the PS3IR-1000 for playing games? |
| Short answer, maybe. Some games might allow commands from the remote, and some games do not. Please keep in mind that the PS3IR-1000 is designed to be a remote, not a controller. |
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| Why isn't my PS3IR-1000 working at all? |
| Diagnose general problems systematically: |
| 1) Is the PS3IR-1000 powered up properly? Look at the status light (inside the Schmartz logo on the top label). |
| • If the status light is lit (not flashing), go to step 2. |
| • If status light is flashing rapidly, the firmware has detected an internal error and the firmware must be updated using the software utility. |
| • If the status light is not on, plug the USB cable into any powered USB port. Consider using the USB charger included in the kit. Do not use a PS3 USB port for power as those ports are not powered when the PS3 is in standby mode. If these steps fail, replace the USB cable. If the status light on the device will not light up, contact Schmartz for help. |
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| 2) Is the PS3IR-1000 receiving and processing IR commands? If you are using Internal IR mode, set your remote control to address the PS3 and click buttons on the remote to send IR commands. If the status light flashes briefly when you click a button on the remote, then the unit is receiving and processing IR commands. If you are using IR external mode, the status light should flash when IR commands are delivered through the IR Repeater. If the status light is flashing when IR commands are delivered to the PS3IR-1000 go to step 3. |
| If the status light is not flashing, consider: |
| • Is your remote control properly programmed with the proper IR codes? Be sure to consider the Code Set configuration. |
| • Is the remote control working (i.e., will it operate other devices properly)? |
| • Is the remote control set to address the PS3IR-1000? |
| • Is there an unobstructed line of sight between the remote control and the PS3IR-1000? |
| • Is the PS3IR-1000 set up for External IR? The factory default setting is for “Auto” IR processing. Run the PS3IR-1000 Utility to check the IR Mode setting. |
| If you are unable to get the status light to flash (indicating IR command processing), contact Schmartz for help. |
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| 3) Status light flashes, but the PS3 is not responding. |
| Consider: |
| • Is power sensing being used? If power sensing is enabled but the power sensing cable is not connected properly, the PS3IR-1000 will believe the PS3 is powered off and thus will not execute commands and the PS3 will appear to be unresponsive. Connect your PS3IR-1000 to your computer and run the Utility to examine the power sensing configuration. If power sensing is enabled, the power sensing cable MUST be connected. |
| • Is the PS3IR-1000 properly paired with your PS3? Assuming the status light flashes in response to IR commands and the PS3 is not accepting commands from the PS3IR-1000, you may have to re-do the pairing procedure. (Refer to the installation instructions). After pairing, if the status light flashes and the PS3 is not responding, connect your PS3IR-1000 to your computer and run the Utility to operate the PS3 from your computer. If all this fails, contact Schmartz for additional help. |
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| Why won't my PS3 power down? |
| Problem: I issue a command from the PS3IR-1000 to power off the PS3 but the PS3 does not shut off. |
| Solution: |
| • If you have enabled power sensing in the PS3IR-1000 but have not connected the power sensing cable, the PS3IR-1000 will never power off the PS3. To correct this, connect the power sensing cable or disable the power sensing feature. |
| • Verify the Discrete Off Macro is correct. Try restoring this macro to factory settings by using the Utility tool. |
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| Why won't Discrete On work? |
| Problem: Everything else works, except the Discrete On function. |
| Solution: |
| • Chances are the power cable and the power sensing cable are swapped. Verify that the status light on the PS3IR-1000 is always on, even when the PS3 is powered off. |
| • Verify the Discrete On Macro is correct and your universal remote is transmitting the proper infrared code. |
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| Why won't Discrete On and Off work? |
| Problem: Everything else works, except the Discrete On and Off functions. |
| Solution: |
| • Verify that the Discrete On and Off Macros are correct. If needed, use the Utility to restore these macros to factory settings. |
| • Verify that your universal remote is transmitting the proper infrared codes for these functions. You may have to refer to the PRONTO CODE Spreadsheets in the Downloads section for the full Code Set definitions to complete this step. |
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| Why does my universal remote operate inconsistently? |
| Problem: My remote works sometimes or I have to move closer to the PS3IR-1000. |
| Solution: Most IR remote controls should operate correctly up to 25 feet. Put new batteries in the remote control to make sure they are fresh. Make sure there is an unobstructed view between the remote and the PS3IR -1000. Avoid bright sunlight or very bright incandescent light near the PS3IR-1000. Plasma TV screens may also interfere with operation of IR remote controls. |
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| Why does my PS3 power up unexpectedly? |
| Problem: The PS3 powers up unexpectedly. Usually when everything shuts down, the PS3 comes on. |
| Solution: The PS3IR-1000 normally keeps track of the PS3 power status internally. If you have done anything manually to the PS3 that affects power status of which the PS3IR-1000 is unaware (powered off PS3 using a game controller, use the manual power switch, or insert a DVD), the PS3IR-1000 may be out of sync regarding power status. This situation can be remedied by powering off and powering on the PS3IR-1000. Alternately, you can use the optional power sensing feature of the PS3IR-1000 and connect a power sensing cable between the PS3IR-1000 and the PS3. With the power sensing feature enabled and properly connected, unexpected power up is eliminated. |
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| Why isn't power sensing working properly? |
| Problem: I am using power sensing but PS3 not powering up/down correctly. |
| Solution: Proper operation of PS3IR-1000 power sensing depends on two things: |
| • Connecting a power sensing cable between the PS3 (any USB port and the PS3IR- 1000 PS port). Verify that this cable is connected properly. |
| • Verify that power sensing is enabled (See “Configure Power Sensing” section in the user manual.) |
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| Why isn't my PS3IR-100 responding to commands from my remote control? |
| Problem: The PS3IR-1000 is not responding to my remote control (status light not flashing as expected). |
| Solution: The PS3IR-1000 can be configured to accept 4 different code sets. The setup of your remote control must agree with the Code Set configuration in the PS3IR-1000. Perform the following checks: |
| • Connect the PS3IR-1000 to your PC and start up the Utility program. Go to the settings tab and note the Code Set configuration selected (A, B, C or D). |
| • Verify that your universal remote control is set up with the matching Code Set (A, B, C or D). You may have to refer to the Pronto code spreadsheets in the Downloads section for the full Code Set definitions to complete this step. |
